Effective Date: [11/25/2025]
Order Processing Time
Standard Processing: 3-5 business days
After you place your order:
- You’ll receive an order confirmation email immediately
- We process orders in the order they are received
- Once shipped, you’ll receive a tracking number email
Note: Processing time does not include shipping time.
Shipping Time
Domestic Shipping (United States):
- Standard Shipping: 3-5 business days after tracking is sent
- Express Shipping: 1-2 business days (if available)
Total Time: 6-10 business days from order placement to delivery
Note: Delivery times are estimates and may vary based on:
- Customs (for international orders)
Shipping Methods
We ship via trusted carriers:
- Other regional carriers (as appropriate)
Shipping method is selected by us based on your location and product requirements (temperature sensitivity).
Shipping Costs
Standard Shipping:
- Orders under $200: [Insert shipping cost or “Calculated at checkout”]
- Orders $200 and over: FREE SHIPPING (U.S. only)
Express Shipping:
- Available for additional fee (calculated at checkout)
Free Shipping
We offer FREE STANDARD SHIPPING on all orders over $200 within the United States.
Requirements:
- Order total must be $200 or more (before taxes)
- Shipping address must be within the United States
- Standard shipping only (not express)
Tracking Information
You will receive:
- Automated tracking number email when order ships
- Direct link to track your package
- Carrier name and tracking number
If you don’t receive tracking:
- Check your spam/junk folder
- Wait 24-48 hours (sometimes there’s a delay)
- Contact us at archer.peps@gmail.com
Shipping Address
Important:
- Provide complete and accurate shipping address
- We cannot change address after order is shipped
- We are not responsible for delivery to incorrect addresses
- Additional charges may apply for address corrections
We ship to:
Package Contents
All packages include:
- Product labels with our company information
- “For Research Use Only” labels
- Secure packaging to maintain product integrity
Temperature-Sensitive Products:
- Shipped with appropriate temperature control materials
- Packaged to prevent damage
- May require signature upon delivery
Delivery Issues
Lost Packages:
- If tracking shows delivered but you didn’t receive it, contact us immediately
- We will investigate with the carrier
- Replacement or refund may be issued after investigation
Damaged Packages:
- Inspect package upon delivery
- Take photos of any damage
- Contact us within 7 days at archer.peps@gmail.com
- See our Refund & Return Policy for damaged product claims
Delayed Packages:
- Check tracking for updates
- Allow full estimated delivery time before contacting us
- Contact us if tracking hasn’t updated for 5+ days
Refused or Unclaimed Packages
If you refuse delivery or don’t claim your package:
- Package will be returned to us
- No refund will be issued (all sales are final)
- You are responsible for return shipping costs
- Future orders may be declined
International Shipping
We may ship to select countries.
International customers are responsible for:
- All customs duties and taxes
- Import fees and clearance
- Compliance with local laws regarding research chemicals
- Providing accurate customs information
Important:
- Delivery times vary by country (typically 7-21 days)
- We are not responsible for customs delays
- We are not responsible for packages seized by customs
- No refunds for customs issues or import restrictions
International shipping costs calculated at checkout.
What We Cannot Control
Archer Peptides LLC is NOT responsible for:
❌ Carrier delays beyond our control
❌ Weather-related delays
❌ Natural disasters
❌ Customs delays (international)
❌ Incorrect addresses provided by customer
❌ Packages stolen after delivery
❌ Carrier mistakes
❌ Holiday delays
Once a package leaves our facility, shipping and delivery are the responsibility of the carrier.
However, we will work with you to resolve issues and file claims with carriers when appropriate.
Order Tracking Problems
If tracking isn’t updating:
- Wait 24-48 hours (carriers sometimes have delays)
- Check the carrier’s website directly
- Contact us if no updates after 5 business days
If tracking shows delivered but you didn’t receive it:
- Check with household members
- Check around delivery area (porches, mailbox, etc.)
- Wait 24 hours (sometimes marked delivered early)
- Contact us if still not found
Signature Requirements
Some shipments may require a signature upon delivery:
- Temperature-sensitive products
- Specific customer requests
If signature is required and no one is available:
- Carrier will leave a notice
- Package can be picked up at carrier facility
- Redelivery can be scheduled
P.O. Box Shipping
We can ship to P.O. Boxes via USPS only.
Note:
- Other carriers (FedEx, UPS) cannot deliver to P.O. Boxes
- Tracking may be limited for P.O. Box deliveries
Temperature-Controlled Shipping
Our products are stored in temperature-controlled facilities and shipped with appropriate packaging to maintain product integrity.
However:
- We cannot guarantee temperature during shipping
- Carrier delays or mishandling may affect products
- Inspect products immediately upon delivery
- Report any temperature-related issues within 7 days
Reshipments
We do NOT automatically reship products for:
- Incorrect customer address
- Packages stolen after delivery
Reshipments are only provided at our discretion for:
- Verified damage during shipping
Contact Us
For shipping questions or issues:
Email: archer.peps@gmail.com
Subject Line: “Shipping Question – Order #[Number]”
Include:
- Tracking number (if available)
We will respond within 48-72 hours.
Important Reminder
By placing an order, you agree to this Shipping Policy and understand that:
- Delivery times are estimates only
- We cannot control carrier performance
- All sales are final (no refunds for shipping delays)
- You are responsible for providing accurate shipping information
