Effective Date: [11/25/2025]

No Returns Policy

Due to the sensitive nature of our research products, all sales are final.

We do NOT accept returns for any reason.

No Refunds Policy

All purchases are final. We do not issue refunds under normal circumstances.

Once payment is confirmed, orders cannot be cancelled.

Exceptions (At Our Discretion Only)

Refunds or replacements may be offered only at our sole discretion if the product arrives:

1. Incorrect Product

• Wrong product shipped
• Wrong size/quantity shipped

2. Defective Product

• Manufacturing defect
• Contamination verified by our testing
• Product does not meet our COA specifications

3. Damaged Product

• Visible damage to vial or our internal packaging

How to Report Issues

If you receive an incorrect, defective, or damaged product:

Step 1: Contact Us Immediately

• Email: archer.peps@gmail.com
• Subject: “Product Issue – Order #[Your Order Number]”
• Time Limit: Within 7 days of delivery

Step 2: Provide Documentation

• Order number
• Product name
• Clear photos of the product and packaging
• Description of the issue
• Tracking information

Step 3: Wait for RMA Number

• We will review your claim
• If approved, we will issue an RMA (Return Merchandise Authorization) number
• Follow our instructions for next steps

Important Requirements

Issues Must Be Reported Within 7 Days

• Claims made after 7 days will not be accepted
• Count from the delivery date on tracking

Photo Evidence Required

• Clear photos of our product label
• Photos of damage or defect
• Photos of packaging (if damaged)

RMA Number Required

• Do not return products without an approved RMA number
• Unauthorized returns will not be processed

What We Do NOT Refund or Replace

❌ Change of mind
❌ Ordered wrong product
❌ Product not needed anymore
❌ Customer misuse or improper storage
❌ Damage after delivery
❌ Products used or opened (unless defective)
❌ Claims made after 7 days
❌ Customer violation of our policies

Replacement or Refund Options

If your claim is approved, we will offer (at our discretion):

Option 1: Replacement

• We send a replacement product at no charge
• Fastest resolution

Option 2: Store Credit

• Credit for future purchases
• Same value as original purchase

Option 3: Refund

• Refund to original payment method
• May take 5-10 business days to process
• Shipping charges are non-refundable

Shipping Costs

• Original shipping charges are non-refundable
• We pay return shipping for approved claims only
• We pay shipping for replacement products

Processing Time

Once your claim is approved:

• Replacements: Shipped within 3-5 business days
• Refunds: Processed within 5-7 business days
• Credit card refunds may take 5-10 days to appear on your statement

Fraudulent Claims

False or fraudulent claims will result in:

• Claim denial
• Account termination
• Possible legal action

We reserve the right to investigate all claims.

Carrier Damage

If your package is damaged during shipping:

• Contact us immediately with photos
• We will file a claim with the carrier
• Replacement or refund will be issued once carrier claim is resolved

Note: We are not responsible for carrier delays, but we will work with you to resolve damage issues.

Quality Guarantee

While we cannot accept returns, we stand behind our products:

• All products are 99%+ purity (COA available)
• Products are stored in a double sealed, temperature-controlled, sterile environment
• Products are tested by third-party laboratories
• Proper handling and packaging protocols

If you receive a product that doesn’t meet our quality standards, we will make it right.

Contact Us

For questions about our Refund & Return Policy:

Email: archer.peps@gmail.com
Subject Line: “Return Policy Question”

For product issues:

Email: archer.peps@gmail.com
Subject Line: “Product Issue – Order #[Number]”

Final Note

By purchasing from Archer Peptides LLC, you acknowledge and agree to this No Returns, No Refunds policy.

All sales are final unless we determine, at our sole discretion, that an exception applies.